1.1 References to "our", "us" or "we" within this policy are to Khiran Resort, and our Country Managers as described below.

1.2 Khiran Resort takes your privacy very seriously. We have developed this policy to explain what personal data we collect, how we use it, how we store it, with whom we share it and what your rights in relation to such personal data are.

Khiran Resort facilities and services are owned and managed by Touristic Enterprises Company ("Country Manager"). Khiran Resort is a data controller in respect of personal data obtained about you in connection with the use of our facilities and services. A list of such facilities and services and respective Country Manager can be provided upon request.

3.1 We may collect and process the following data about you:

(a) Your name, address, telephone number, email address, date of birth, nationality and any other information which may appear in your passport or other formal identification;

(b) Information that you provide to us, for example by responding to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us (e.g. guest registration cards, spa and fitness club membership applications, loyalty enrolment forms, online booking forms, or surveys)

(c) Information about your use of our facilities and services and your preferences in this regard;

(d) Details of purchases you make from us and the preferences you express to us

(e) Details of your visits to our websites including traffic data and details of the resources that you access and other information that you chose to provide to us in relation to your reservation, stay or visit of Khiran Resort.

3.2 Some of the data we collect and process will include sensitive data. Sensitive data is data, which, for example, relates to your race, physical or mental health, or religion.

4.1 Our website uses cookies and similar technology. A cookie is a small file of letters and numbers that our website places on your computer, or other equipment, which you use to access our website. These cookies allow us to distinguish you from other users of our website. You can read more about cookies and how to recognise them at www.aboutcookies.org.

4.2 Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving user experience. They can also help to ensure that online advertising is more relevant to you and your interests.

4.3 The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all cookies used on this website by category is set out below.

Type of cookie

What does it do?

Strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services such as bookings or e-payments cannot be provided. Performance cookies These cookies collect information about how you use our website, such as most accessed web pages and whether you receive error messages from certain web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and is therefore anonymous. Information is only used to improve website functionality. By using our website, you agree to placing these types of cookies on your device.

Functionality cookies: These cookies allow the website to remember choices you make (such as your language of choice or the region you are in) and provide enhanced, more personalized features. These cookies can also be used to remember changes you have made to text size, fonts and other customisable parts of the web pages. They may also be used to provide services you have asked for such as watching a video or commenting on a message board. The information these cookies collect may be anonymised and cannot track your browsing activity on websites operated by third parties. By using our website, you agree that we can place these types of cookies on your device.

Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of our advertising campaigns. Additionally, these cookies remember whether you have visited the website before. Sometimes, we share anonymised information about your browsing activity with our advertising and creative partners. They may use this information to advertise products, which may interest you, on other websites or to assist us develop future advertising campaigns.

4.4 Your web browser includes an option that allows you to refuse cookies. However, if you do so, you may not be able to access parts of our website and it may make your browsing experience less enjoyable. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer please refer to your browser manufacturer's instructions by clicking 'help' in your browser menu.

5.1 All information you provide to us via our website is stored on our secure servers. Any payment transactions carried out via our website will be encrypted using Secure Socket Layer technology.

5.2 Khiran Resort has taken several steps to safeguard the integrity of its communications and computing infrastructure by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and electronic transmission of information. Unfortunately, despite our best efforts, the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our website. Any transmission of data online is carried out at your own risk.

5.3 Your data may be transferred to, and stored in, Kuwait as well as various other destinations outside the European Economic Area (the "EEA"), including at the location of the Country Manager. In submitting your data to us and using our facilities and services, you acknowledge that your data may be sent to countries with laws which give a lesser degree of protection to your personal data and as such you shall hold Khiran Resort, Touristic Enterprise Company, its affiliates, and employees harmless from any damages that may be incurred by such referral to other countries.

5.4 You are responsible for keeping your passwords or codes confidential, which enable you to access certain parts of our website.

5.5 Your data will be stored for a period no longer than is necessary for the purposes for which they have been obtained.

We may use information collected about you in the following ways:

(a) To provide the services you request from Khiran Resort;

(b) To improve (or seek to improve) the services we provide to you and to enable us to provide you with a more personalised experience

(c) To communicate with you about our products, services, and those of selected third parties, including our key partners, whose details are set out here.

(d) For internal marketing analysis, for example, to assess trends or to measure the amount of traffic to our websites and to improve the effectiveness of our website.

6.2 If you submit your résumé through our website, we will use your personal data to process and assess your job application for our on boarding process, to send you announcements of future job opportunities, or for administrative purposes within Khiran Resort. We may also use your sensitive personal data, including, as appropriate: information about your physical or mental health or overall health condition in order to take decisions as to your suitability for employment; and your racial or ethnic origin or religious or similar information in order to monitor Khiran Resort’s compliance with equal opportunities legislation.

7.1 Khiran Resort is a Kuwait-based organisation and part of Touristic Enterprises Company. We may share your personal data with our key partners.

7.2 We may also share your personal data with our service providers who perform functions on our behalf or provide services to us, such as marketing and advertising, data processing, market research, warehousing and delivery, information technology, office services, legal, accounting, insurance, audit and other professional services. A list of such Third Party Service Providers can be provided upon request.

7.3 We may be required to share your information with third parties in the event that we, or one of our affiliated businesses, sell or buy any business or asset.

7.4 We may also share your personal data, if permitted, or required to do so by law, in connection with any legal claims or to comply with our audit and security requirements. If legally requested by the relevant authority, we may also disclose your data to the local police, CID and immigration authorities.

8.1 If you have provided us with your contact information (address, telephone number, or email address), we may want to inform you about our goods and services by post, telephone, SMS, email or other electronic means. When we send marketing communications to you by email or SMS, you will also be given an opportunity to unsubscribe from such communications. You may also opt out of receiving marketing communications from us at any time by informing us at the following email address: reservation-senior@tec.com.kw

8.2 If you are a new customer, you will be able to choose whether or not to receive marketing communications in relation to other goods and services provided by us and/or one of our key partners when you first provide us with your personal data.

By submitting the personal data of a third party to us, you confirm that you have their consent to do so. If you send e-postcards using the website, you should note that the message you send is not encrypted with SSL technology therefore you should exercise good judgment about the nature of the information you include. Your e-postcard will be automatically deleted 7 days after the recipient has viewed it, or at the latest, 30 days from its creation.

Khiran Resort’s website may from time to time provide links to or from third party websites or resources for you to access at your sole discretion. Please note that any such third party website or resource may collect and use your personal data in a different manner to us. We do not endorse or accept any liability for the data collection practices, privacy policies or the content of any website linked from our websites or which links to them. You should contact the owner or operator of any such website directly if you wish to enquire about their privacy practices and policies, before providing your personal data to them.

You can request access to, rectification or deletion of your personal data held by us at any time by contacting us at reservation-senior@tec.com.kw

We reserve the right to update this privacy policy from time to time, as we expand our services and products, or to endeavour, where reasonably possible, to comply with applicable legislation. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. 

This Privacy and Cookie Policy agreement shall be subject to the Laws of the State of Kuwait, and any dispute arising therefrom shall be subject to the jurisdiction of the Kuwaiti Courts.